Gintys Toys Where Dreams Come True

Terms and Conditions

1. Orders

The seller’s website is an offer to treat only. Any contract shall consist of the buyer’s order and the seller’s acceptance thereof. Any order accepted by the seller shall be subject to the seller’s conditions of sale and no other conditions shall apply unless expressly agreed in writing by the seller.

2. Prices

Quoted prices do not include delivery charges which will be calculated at the end of the order process depending on the total weight of the order. The maximum charge for shipping anywhere within the UK mainland, excluding the Highlands and Islands is £14.99. For deliveries outside this area, an additional carriage charge will be levied. The prices invoiced will be those currently charged by the seller at the date of despatch. Although every effort is made to ensure the prices stated in the website are correct, should an error on price occur, and an order is placed, you will be informed and given the option of continuing the order at the correct price or cancelling the order. All prices are shown inclusive of VAT. All packing is non-returnable.

3. Point of Delivery

In accordance with normal transport practices all goods will be dispatched to the delivery address supplied by the buyer during the checkout process.  Delivery will be made either by Royal Mail, Parcelforce, or a Courier service depending on the size and weight of the package.  Please note that a signed consignment note constitutes delivery of goods. Please check that the number of boxes received, corresponds with the delivery note before signing.

4. Delivery Time

Times quoted are so quoted in good faith but shall be non-binding. To facilitate a prompt delivery all despatches will be made direct from the store, as we operate a live system if part of the order is unavailable then the Seller reserves the right to make partial deliveries, making good the balance of the order once stock has been re-established. The seller shall not be liable for any losses incurred by the buyer or any other person as a result of any delay in the delivery of the goods or any part of the order for any reason whatsoever. The due performance of the contract is subject to cancellation or such variation as the seller may find necessary as the result of instructions or lack of instructions from the buyer, or as a result of industrial dispute or of any cause whatsoever beyond the seller’s reasonable control.

5. Payment Terms

Preferred method of payment is by paypal  

6. Retention of ownership

Property of the goods remains with the seller until full payment has been received by the seller. Only when full payment has been made will Ginty's dispatch product to the buyer.

7. Guarantee

Insofar as quality of materials used in goods manufactured for the seller is concerned, the seller shall have the option to repair, replace (or at its sole discretion refund to the buyer the price of the goods without any further liability) items agreed as being defective, and which have been returned to it, carriage paid, within a period of 14 days from the date of delivery to the buyer. Goods subjected to misuse, alteration or modification, are excluded from this guarantee.

8. Product descriptions

Such descriptions whilst given as a guide, in good faith, are subject to alteration by the seller without notice.

9. Consequential loss

The seller shall not be liable to the buyer for any consequential loss or damage (whether for loss or profit or otherwise) costs or expenses or their claims for consequential loss whatsoever which arise out of, or in connection with the supply of the goods or their use or re-sale.

10. Claims

Notification of non-delivery must be made in writing within 7 days of invoice date and for shortages or damage within 3 days of receipt of goods. Failing this no claims will therefore be entertained.

11. Returned Goods

Goods will be accepted back for credit only with the express permission of Gintys. Please contact us for instructions on how to proceed. Personalised items made specifically to order cannot be accepted back in to stock. If you decided to cancel your personalised product for any reason, it is unlikely that we could sell it to another customer at full selling price. Gintys will therefore charge a cancellation fee of 50% of the order price - this applies to all made to order products when the order is cancelled after 24 hours of placing the order. Personalised / made to order products cannot be returned after delivery. Our usual refund policy does not apply to made-to-order products, which cannot be returned or exchanged unless faulty. The above conditions do not affect your statutory rights when goods are faulty, or not as described. Goods must be returned in their original packaging, unused, unassembled and in a resaleable condition. Credit shall not be given for goods received damaged. The buyer shall unless otherwise stated be responsible for the cost of the return carriage of all goods returned which shall be at the risk of the buyer until actual receipt of the goods to Gintys. Proof of return delivery will remain with the buyer. We reserve the right to charge for incomplete returns, orders placed in error or not wanted.